|
In these Terms & Conditions, the ‘Company’ shall mean SpiritualTrekking.com, and the ‘Client’ shall mean the person making a reservation.
1. Contract
There shall be no binding contract between the Company and the Client until the following three conditions are met:
1.1. The Company Booking Form has been completed by the Company agent.
1.2. The booking terms and conditions have been confirmed by the Client by the act of making a deposit.
1.3. A deposit by the Client has been paid either via PayPal, Check or Bank deposit.
2. Payments
2.1. A deposit in US Dollars from each Client is required when confirming a booking.
2.2. The full amount due by the Client to the Company, shall be payable upon arrival. No Client will be permitted to commence any itinerary without payment in full being received by the Company. If the full amount is not received, the Company shall be entitled in its discretion to treat the reservation as canceled, and consequently to forfeit such part of the advance payment as determined solely by the Company. Late applicants may join the tour based on accommodation availability but full payment is required.
2.3. Invoices in foreign currencies shall be paid upon arrival.
2.4. If the company accepts payment by Credit Card from a Client, a 6% surcharge will be added to the total price.
3. Cancellations
3.1. Any cancellation of a booking by a Client must be in writing and shall only be effective upon its acknowledged receipt by the Company. There will not be any refund from the Company to the Client for any deposits done by the Client.
3.2 A “No Show” will be considered a forfeit of deposit or the advance payment by the Client. There will not be any refund from the Company to the Client for any deposits done by the Client.
3.3. The Company reserves the right to decide whether to give the Client the possibility to reschedule the tour in the future.
4. Changes and Alterations
4.1. "Force Majeure" means, in relation to the Company, any circumstances beyond the reasonable control of the Company (including, but not limited to, acts of God, explosion, flood, fire, war or threat of war, sabotage, civil disturbance, quarantine, government intervention, weather conditions or other unexpected occurrences).
4.2. The Company shall not be deemed to be in breach of these terms and conditions or otherwise be liable to the Client, by reason of delay in performance, or by non-performance, of any of its obligations hereunder to the extent that any such delay or non-performance is due to any Force Majeure.
4.3. If the Company is affected by Force Majeure it shall be entitled to, and may in its sole and absolute discretion, vary or cancel any itinerary or arrangement in relation to the tour.
4.4. No refunds are given for circumstances arising beyond the Company's control, necessitating alternative arrangements being made to ensure the safety and/or further participation and enjoyment of the tour.
4.5. In the unlikely event of a vehicle or boat breakdown that is beyond the Company's control and immediate repair, the Company will arrange to have the spare part sent to the current location in the fastest possible time. The Company reserves the right to alter the itinerary accordingly in order to make up any time lost due to any unforeseen circumstances.
4.6. The company reserves the right to cancel the tour without prior notification and in such an event only agrees to refund all monies already paid and received from the Client.
5. Insurance
5.1. Travel and cancellation insurance is mandatory for every Client. All insurance is solely the responsibility of the Client. Before a Client commences a tour, he/she should arrange his/her own insurance with protection for the full duration of the travel, to cover personal injury, medical expenses, repatriation expenses and loss of luggage. If a Client falls ill, all hospital expenses, medical expenses, doctor’s fees and repatriation costs are the Client’s responsibility and the Company shall not be liable for any refund of the tour rate whatsoever.
5.2. The carriage and storage of all baggage and personal effects are at all times the Client’s risk and the Company will not accept any liability for any loss or damage of baggage or personal effects.
6. Liability
The Client hereby acknowledges, confirms and records that he/she understands the risk inherent in adventure travel in any world destinations and associated activities. The Client is accepted onto the tour and undertakes to do the tour, travel or activity at his/her own risk. The client agrees and concedes that the Company, its representatives and employees shall not be responsible for loss or damage to possessions, or injury or illness to the client or loss of life or consequential damages which might occur from any cause whatsoever.
7. Health
The client shall acknowledge an awareness of the proposed itinerary and shall confirm that he or she is medically fit, in good physical and mental health and is able to embark on the tour. Any client with a pre-existing medical condition or illness must declare the true nature of such a condition to the Company before the commencement of the tour or safari. Any failure to declare may result in the cancellation of his/her booking.
8. Claims and Complaints
In the unlikely event that the client has a complaint against the company, the Company must be informed immediately, in order that an opportunity is afforded to the company to investigate the situation and provide redress. If the client has any further complaints, these must be lodged in writing to the Company within 1 month of the tour end date. If these procedures are not followed, the Company will not start or continue any such investigation of said complaint.
9. Company Responsibility and Rights
The information in any brochure and printed itineraries is given in good faith by the Company, and is based on the latest information available to the Company. Printed itineraries serve as a guideline only. The company reserves the right to change the facilities or transport described in any publication without being liable for any compensation or refund.
10. The Company Authority
Any decision made by the tour guide, acting as a Company representative, shall be deemed final on all matters. The company shall not be responsible or liable for any client who commits an illegal or unlawful act in any country visited, or the consequences of such an illegal act. The client may in such circumstances be excluded from the tour without a refund, at the sole discretion of the Company or Company representative. If the Company considers a client unsuitable for a tour (due to mental or physical illness or implied danger to any other Client or Company representative) it may at its sole discretion decline to carry the Client further. If a Client causes severe inconvenience or annoyance to other Clients, the Company may decline to carry the client further, without any refund whatsoever. This will only occur after reasonable intervention by the tour guide or Company representative.
11. Client Responsibility
11.1. It is the Client’s sole responsibility to ensure that passports, visas, travel permits and inoculations required for the tour, are obtained well in advance and are in order in terms of all the countries to be visited. It is the Client’s responsibility to meet any additional costs incurred either by the Client (or by the Company on the Client’s behalf) as a result of any failure by the Client to comply with such requirements. The Company may not be held liable for any failure on the part of a client to be in possession of the correct travel documentation.
11.2. The onus is on the Client concerned to fully acquaint themselves with the Terms and Conditions set herein and all matters such as visas, required documentation, payment schedules and cancellation policies.
12. Luggage Allowance
Baggage is strictly limited to one large bag, weighing a maximum of 50 lbs. Also allowed will be a smaller hand-luggage bag or camera bag per Client. These restrictions are essential because of the nature of the tour. Because overloaded vehicles or boats are inherently dangerous and cause unnecessary transport problems, potentially endangering Clients and Company representatives, the Company insists that every Client adhere to these luggage restrictions.
13. Booking on scheduled departures
13.1. Group Size
Our group size usually varies between 2 and 23 maximum. By traveling in small groups, the advantages are that campsites and/or lodges are not invaded and time is not wasted in trying to assemble and control large groups of people. It also enables the Company to offer a far more personal service. Our tours are usually made up of individuals, couples and sometimes groups of friends aged between 18 and 85 years. With the mere physical and youthful mentality which prevails on these tours, they are generally not suited to anybody over the age of 85 years. There is no upper age limit on any tour, but for any Client over the age of 65, the Company requires a medical certificate to confirm physical ability for the chosen tour. Indemnity forms must be completed by a parent or guardian of 21 years or older, for children wishing to participate who are between the ages of 12 and 18.
13.2. Participation
The degree of satisfaction and enjoyment you feel at the end of each day and at the end of the trip will depend on you and your capacity to enjoy yourself. This capacity, combined with an active and inquiring mind and a willingness to participate, is essential for all tours. The clients have to put their own tents up, help with food preparation, dish-washing and help with the packing and unpacking of the vehicle or boats. A degree of flexibility is essential because of the mere nature of the parameters in which we have to operate.
13.3. Accommodation
For Camping tours, we ask the Client to bring their own tent and camping gear. The Client is responsible for reading the “What to bring” list recommendations presented by the Company for each tour. Other accommodation utilized includes bungalows, log cabins, lodges, hotels and tented, for days where accommodation is specified in the itinerary.
|
